Important Instructions
Appointment Methods
Online Booking
Offline Booking
Referral Form

Please read the following instructions carefully to avoid any delays in processing your appointment request.

Before making an appointment:
You will need a referral letter from your GP to see a specialist at Hawthorn East Specialist Centre.

– GP referrals are generally valid for 12 months only. After 12 months, you will need your GP to make a new referral.
– Referrals provided by a specialist are only valid for 3 months.

Allied Health:
Although a GP referral is not essential for most allied health services (eg. physiotherapist, psychologist) some of these services can be claimed through Medicare with a GP referral. lf you are not sure please check with your GP.

What to bring to your first Appointment:

– Medicare card
– Referral letter from your GP if you have not already attached, emailed or faxed it through.
– Any x-rays related to this appointment.

Please arrive 10 mins prior to your booked appointment time to complete Patient Registration Forms if you haven’t done so prior.

Online Booking (preferred) : Selecting ‘Online Booking’ below is the quickest and most efficient way to book your appointment. You will have the opportunity to attach your referral letter, so we’ll have everything we need when you arrive.

Offline Booking: Selecting the ‘Offline Booking’ option below, will allow you to print a copy of our registration form which you can either fax or email to us prior to your appointment (preferred) or bring with you at least 10mins prior to your scheduled appointment. If you are not able to send us a digital copy of your referral, you can fax it to (03) 9020 6189.

Phone Booking: You are welcome to call our office and one of our friendly staff will be able to assist you in making an appointment – 03 9020 6188.

Step 1 of 6

Book Online

We are committed to providing our patients with the best care, to do this it is essential that your medical records are up to date and accurate.

Offline Registration – Print Patient Registration

Step One : Download, print and fill in the HESC Patient Registration Form

Download Patient Form

Step Two : Ensure you have a copy of your GP Referral Letter.
Step Three : Ensure you have your Medicare card.
Step Four : Ensure you have any associated x-rays or documents.

You can email or fax your completed patient registration form to:

Fax: 03 9020 6189

Appointment Confirmation

Once we have received your registration and accompanying documentation, a HESC staff member will be in contact via phone or email to confirm your appointment.